When It Doesn't Go as Planned

I'm a member of a Facebook group that recently had a very lively discussion (as can happen with online conversations!) that started with one person who had paid for a service and felt that she had been overcharged because the service wasn't what she expected. She used the post to make a statement about everyone who provides similar services and the prices they charge.

The discussion was shockingly civil for the internet and included good points from all sides. I even participated a little bit because I always enjoy a healthy debate.

But I've been thinking about the underlying issue that prompted the post. And why there were so many different view points from a relative